Returns & Exchanges

At Framebridge, we stand behind our craftsmanship and want you to love your custom-framed memories. If your order arrives damaged or doesn't meet your expectations, we offer a 30-day satisfaction guarantee to ensure your home looks its absolute best.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the item you wish to return or exchange within 30 days of delivery.

• 2.
  Quality Review

  Provide a brief description and upload a photo of the issue so our expert team can determine the best solution, whether it's a full refund or a complimentary rebuild.

• 3.
  Secure Packaging

  If a return is required, we will provide a prepaid shipping label; simply use the original protective packaging to ensure the frame remains safe during transit.

• 4.
  Resolution Delivery

  Once received, we will process your refund to the original payment method or expedite the production of your replacement frame immediately.